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PRIVACY POLICY / PRIVACY STATEMENT
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MAEHAAD BAY RESORT respects the privacy of all its guests and treats personal information provided by them as confidential. We collect, use and store such data with all due care, in accordance with Thailand Personal Date Protection Act PDPA and the European General Data Protection Regulation GDPR.
This Privacy Statement is our way of telling you what information we collect, how we use and protect it and to whom we pass it on, how you access, how you can change or have it removed.
Kindly take a moment to read the section below:
- WHAT INFORMATION IS COLLECTED AND PROCESSED BY US
Depending on the functionality of the website you use, the personal data we collect may include the following information:
Information that you provide within the context of a service provided by MAEHAAD BAY RESORT, such as your name, gender, age, address, email address, telephone number, passport number, or identity card number, credit card details including the name of the credit card holder, the billing address, the credit card number and expiration date;
Information about your preferences and family composition, including room preferences, leisure time, name and age of the children and other information needed to meet special requests;
Information about your use of the website, preference for communication, statistical information regarding your stay and reactions to special offers and surveys;
And any other information that you voluntarily provide to MAEHAAD BAY RESORT
- TO WHAT PURPOSES DO WE USE YOUR INFORMATION
- To enable you to use the website and to provide the services of MAEHAAD BAY RESORT such as making a reservation or answer a request for information;
- For identification and verification purposes;
- To be able to generate invoices and tax receipts;
- To be able to process payments;
- To send you information by post, email, text messages or telephone about MAEHAAD BAY RESORT’s own services, such as messages about the latest promotion;
- To conduct market research through survey in order to better meet your needs and to improve the effectiveness of our website, your experience in the resort, our various forms of communication, our advertising campaigns and/or our promotion activities;
- To generate anonymous statistic data
- To secure the website and to adapt it to your wishes and needs;
We will ensure that we only send information that we think is of interest you, for example information about special offers or new products and services.
If you no longer wish to receive such information, you can unsubscribe at any time.
- VISITORS OF WWW.MEAHAADBAYRESORT.COM, WWW.MBRRESORT.COM
Our guests should also be aware that information and data may be automatically collected through the normal operation of our web servers and through the use of cookies. Cookies are small text files that can be used by a website to recognize returning users, facilitate access to and use of website by the user, and track usage patterns and collect statistical data that make it possible to improve the content and display targeted ads. Our website uses Google Analytics which Is one of the most widespread and trusted analytics solutions on the web. This is a performance cookie which means that it collects information about how visitors use a website, the pages you go to most often, and any error message you receive. These cookies do not collect information that identifies you. The information these cookies collect is aggregated, therefore anonymous, and is only used to understand how the site is being used and identify problem areas to improve user experience. You can find out more about Google’s privacy policy concerning its analytics service at https://policies.google.com/privacy .
Google also offers a tool that allows you to opt-out of being tracked by Google Analytics across all website and can be found here: https://tools.google.com/dlpage/gaoptoutm .
We also collect technical information relating to your computer every time you open a page during your visit to our website. This information includes your IP address, the operating systemized and the type of browser. We collect this information to improve the quality of your visit to our website. The information is not for sold or transferred to third parties. These temporary cookies form an integrated part of the technology used. Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. Since each browser works differently, you should consult the “help” function of your browser for more information about setting your preferences regarding cookies.
- PROVISIONING INFORMATION TO THIRD PARTIES
MEAHAAD BAY RESORT does not pass on your personal data to third parties for direct marketing such as the sending of offers and promotions, unless you have expressly granted permission.
Occasionally we have to hire external companies outside MAEHAAD BAY RESORT to help us with certain services. In some of these cases we have to share your data with those companies because they need it to be able to carry out the service at MAEHAAD BAY RESORT.
Your payment detail can be used to detect fraud and other irregularities and to prevent over-credit.
We restrict sharing the data with third party only the purposes for which the other person needs them. They are strictly controlled by MAEHAAD BAY RESORT to ensure that your privacy remains protected. These parties may never use or pass on your data independently.
MAEHAAD BAY RESORT also passes on your personal data to third parties if the resort is obliged to do so, on the basis of national or international laws, jurisprudence law and/or regulations, or if MAEHAAD BAY RESORT considers this necessary to protect its own rights.
We can also pass on your details in the event that our organization or part of it is sold and the buyer who needs your data in order to continue the service to you.
- HOW DOES MAEHAAD BAY RESORT PROTECT YOUR PERSONAL INFORMATION
In order to guarantee the accuracy of the personal data, to prevent access by unauthorized persons and to ensure that the personal data is used correctly, MAEHAAD BAY RESORT has taken appropriate physical, electronic and management measures to protect and secure the personal data that the resort collects online. The website is equipped with a firewall that is designed and set to protect the personal data collected from you against unauthorized and unintended access.
- ACCESS TO, CHANGE AND DELETION OF YOUR DATA
If you want to know what information MAEHAAD BAY RESORT has collected from you, you can submit a request to MAEHAAD BAY RESORT to receive an overview of your personal data by sending an email to sales@maehaadbayresort.com . MAEHAAD BAY RESORT will provide this information to you in writing with 4 weeks.
If the personal data that MAEHAAD BAY RESORTRESORT holds about you is incorrect or incomplete, or unnecessary for the purpose for which they were collected, you can ask MAEHAAD BAY RESORT to correct, delete or block the data.
MAEHAAD BAY RESORT will respond to such request within 4 weeks. MAEHAAD BAY RESORT reserves the right to change or update this Privacy Statement from time to time if the resort deems this appropriate or necessary in connection with the changes in relevant legislation, regulation or business needs, or to comply with the needs of our guests, offices, strategic marketing partners and service providers. Updated versions are published on our website and provided with a publication date, so you can always see when the Privacy Statement was last updated.
If you have questions or comments regarding privacy or security issues, you can reach us by email at sales@maehaadbayresort.com .
- UPDATES ON THE PRIVACY STATEMENT
Changes can be made to this Privacy Statement
THE MANAGEMENT OF MAEHAAD BAY RESORT
The Publication date of this Privacy Statement is June 2022
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